A roadmap to successful fundraising from better supporter experiences

In this power-packed webinar, Richard Spencer will be joining the F&P team live to share insights from leading nonprofit experts, as they reveal their strategies for turning excellent supporter experiences into long-term fundraising success:

• Why excellent supporter experiences are the Holy Grail for fundraising – and how to make them a reality

• The exact steps Sydney Children’s Hospitals Foundation used to boost donor retention from 39% to 54%

• How embedding supporter experience into your strategy builds trust, satisfaction, and long-term impact – with a real-world case study from UK mental health charity, Mind

• Greenpeace International’s approach to unlocking long-term engagement and supporter value – and how you can do the same

Reserve your place today and start building stronger supporter relationships that drive income and impact in 2026.

Missed the live webinar? Watch the recording here:

Insights from the Q&A

Thank you to everyone who joined us and took part in the Q&A.

We shared some of your questions with the team at SCHF to provide further insight into their campaign which grew donor retention from 39% to 54%:

1) Who received thank you and engagement calls?

SCHF focused their calls on donors who gave $500 and above. These were not limited to first time donors.

2) Is the third gift tied to a timeframe, such as within a year? 

No. There is no set timeframe. The third donation itself is treated as the turning point.

3) Did anyone push back on receiving an optional thank you gift for their third donation? 

There has been no negative feedback so far. That said, not many supporters choose to opt in to receive the gift.

Want to know more about our work with SCHF, or anything else covered in this webinar? Get in touch at Richard@About-Loyalty.com.