How Tŷ Hafan Children’s Hospice used audience insight to unlock their supporter experience

The team at Tŷ Hafan Children's Hospice have been on a long strategic journey to learn more about their supporter experience – what their supporters love, where the organisation could improve, and how those improvements will impact their supporter loyalty and long-term income.

In this session, we’ll hear from James Davies-Hale, Head of Fundraising (Events & Supporter Care) at Tŷ Hafan, about the ins and outs of embedding supporter experience excellence across the organisation. We’ll explore what loyalty looks like for hospice and healthcare charities, and share some top tips to boost your own supporter experience action planning.

Our free Supporter Experience Masterclasses provide the insights and the tools you need to deliver an outstanding experience for supporters:​​

• Proven techniques, grounded in years of research, for growing lifetime supporter value.​

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• Real-world examples from charities already taking action to improving their supporter experience.

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• A chance to share ideas and connect with like-minded fundraisers.

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• Practical tips and actions for you to take away and start using the next day.

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