Thu, 18 Nov



Loyalty Day 2021

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Loyalty Day 2021

Time & Location

18 Nov 2021, 13:30 – 16:30


About The Event

Join us for LOYALTY DAY 2021, another inspiring, whirlwind day celebrating supporter loyalty!

Morning 10.00 - 11.30 Members only: Exclusive workshop for members of The Chase Index

(Please use your usual members' link to join)

Afternoon 13.30 - 16.30 FREE for all registered attendees:

An afternoon celebrating supporter loyalty that will leave you feeling challenged, energised and motivated!

  • We'll be sharing highlights from our brand new research, with important insights and opportunities for charities. This will include understanding the tangible impact of wellbeing and hope on future support.
  • Conversation With… David Reeves, recently appointed chair of the Supporter Experience Group (CIOF) and Supporter Journey Manager at Woodland Trust. Placing David under the spotlight, we'll be chatting with him about: What makes an excellent supporter journey? What are the common barriers? And how do you go about measuring it?
  • We'll be welcoming special guests from Cancer Research UK and The Leprosy Mission to share their experiences in creating and measuring their supporter experience journeys.
  • And for a wider perspective, we'll be hearing about new customer experience developments from the commercial sector that will challenge and inspire.

The sessions will offer you tangible takeaways you can crack on with straight away to improve your supporter experiences and to grow loyalty.

Register your place and whack it in your diaries now!

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