Join our team
"Working with About Loyalty has been genuinely transformational for our Supporter Experience work at Battersea. Their passion, energy and depth of expertise mean that every piece of work delivers far beyond expectations – they are without doubt one of our favourite agencies to work with, and the value they bring is
truly priceless."
Amanda Long, Supporter Experience Manager, Battersea Dogs & Cats Home
Join a supporter experience agency changing the future of the charity sector.
We're a small team with ambitious aims.
Our vision is a world where all charities reach the full potential of their fundraising activity - by measuring, tracking and taking steps to improve their supporter experience, and delivering more positive impact to those who need it the most.
Everything we do is driven by insight and science. Fundamentally, that’s what we’re all about.
Together with charities around the world, we’re working to deepen the sector’s understanding of supporter experience and Loyalty, empowering more organisations to achieve more of their own goals, missions and visions.
And we have a set of tools, resources and research, guided by our insight and expertise, to help charities do exactly that:
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We help charities understand their unique drivers of supporter loyalty.
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We enable charities to measure and benchmark how their supporters feel as they choose to support them.
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We work with charities to use these insights, creating strategies and plans that will change their supporters’ experiences for the better.
Our work is exciting. It’s important. It’s changing the world. And you can be a part of it.
Our commitment to a positive workplace culture
About Loyalty is dedicated to fostering a workplace environment without any form of discrimination or harassment:
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We expect every member of the About Loyalty community to play their role in nurturing and upholding an atmosphere where every individual has the chance to experience inclusion and is treated with respect and dignity.
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We ensure that decisions regarding hiring, compensation, training and performance evaluation are conducted impartially, and we extend equal employment opportunities to all qualified candidates and employees. We continuously endeavour to provide an inclusive setting that extends a warm welcome to every employee and candidate.
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We are fully supportive of flexible working so if you are our perfect candidate we will consider some flexibility.
If you have any questions about applying to join our team, we'd be happy to chat. Please contact Roger Lawson at Roger@About-Loyalty.com.
“About Loyalty’s research into loyalty is the Holy Grail that all those of us invested in supporter experience have been waiting for! For me, the main take out is finally having a tangible link between improving the experience and an increase in income. Very exciting!”